Founded in 2014, Bitmedia was established for advertisers seeking to target specific niche audiences within the cryptocurrency, blockchain, gaming, and betting industries. Bitmedia’s expertise has enabled it to amass a significant targeted audience spanning over 7,000 crypto-related websites.
This is achieved through the platform’s advanced targeting capabilities, which encompass geolocation and device-specific targeting. Furthermore, Bitmedia.io offers a variety of advertising formats, including banners, native ads, sticky ads, and more. All of these features enable advertisers to tailor their advertising campaigns for maximum efficiency.
However, Bitmedia places the highest importance on customer support services as the key driver of success. Bitmedia’s commitment to customer support is a vital component of its service offerings, ensuring that clients instantly receive the assistance they need.
Keep reading, as we’ll delve deeper into Bitmedia’s approach to customer support and account management.
Why Are Great Customer Support and Account Management So Crucial?
To increase customer loyalty, the best place to start is to increase your brand’s service efforts. The vast majority of customers (83%) agreed that they feel more loyal to brands that respond to and resolve their complaints.
As the well-known author and leadership expert Ken Blanchard rightly puts it:
“Customer service is not a department, it’s everyone’s job.”
This is an ideal that emphasizes the primary importance of the customer at the center of all business operations.
When customer support is a shared commitment, clients experience a seamless level of assistance across their interactions. This approach results in proactively addressing concerns and providing guidance to optimize their campaigns. In doing so, it contributes to building trust and understanding with clients, which are foundational to satisfaction and long-term cooperation.
Account managers collaborate closely with advertisers to define campaign objectives, identify key performance indicators (KPIs), and target audiences. They analyze affiliate performance data, offering insights and recommendations to maximize ROI. By aligning campaigns with clients’ objectives and delivering personalized support, account management enhances customer satisfaction.
Bitmedia’s customer support and account management services go beyond the traditional departmental boundaries. The entire team’s mission is to always put the customer at the forefront of operations. This collective commitment ensures that clients consistently receive assistance throughout their journey with Bitmedia.
Bitmedia’s Approach to Customer Support
Bitmedia’s approach to customer support is marked by accessibility, expertise, and a commitment to enhancing the client experience. Here’s how Bitmedia handles customer support:
1. Multiple Communication Channels
Bitmedia understands the importance of accessibility, offering various communication channels for customer support. Clients can reach out through email, live chat, and phone support, providing them with options that suit their preferences and immediate needs.
2. Rapid Response Times
Bitmedia values prompt and efficient customer support. Response times are a key focus, with the aim of addressing client inquiries and issues swiftly. The platform’s commitment to quick responses enhances the client experience and minimizes downtime.
3. Availability
Bitmedia’s customer support is designed to be readily available to clients. Whether it’s a pressing issue or a simple query, clients can count on the support team being accessible during operational hours.
4. Personalized Support
Bitmedia takes a personalized approach to customer support, recognizing that every client may have unique needs and challenges. The support team collaborates closely with clients to understand their specific requirements and tailor solutions accordingly.
5. Education and Guidance
In addition to issue resolution, Bitmedia’s customer support team provides guidance and education on best practices in digital advertising within the crypto and blockchain sectors. This educational approach empowers clients to make informed decisions and optimize their campaigns.
6. User-Friendly Knowledge Base
To empower clients to find solutions on their own, Bitmedia may offer a user-friendly knowledge base, including FAQs. This resource allows clients to troubleshoot common issues and access information at their convenience.
Bitmedia’s Approach to Account Management
Bitmedia’s approach to account management is comprehensive and focused on helping clients optimize their campaigns and accounts in the digital advertising space. Here’s how Bitmedia handles account management:
1. Managing Live Chat Daily
Bitmedia ensures real-time support by managing live chat daily, providing clients with immediate assistance and responses to their requests.
2. Collaborating With Advertisers
Account managers collaborate closely with advertisers to define campaign objectives, key performance indicators (KPIs), and the target audience.
3. Analyzing Affiliate Performance
Bitmedia’s account managers utilize affiliate performance data to identify trends, opportunities, and areas for improvement.
4. Managing Contracts and Agreements
Account managers handle the management of contracts and agreements, ensuring that all parties are clear on the terms and conditions.
5. Monitoring Affiliate Performance
By continuously monitoring affiliate performance using metrics such as clicks, conversions, conversion rates, and revenue, Bitmedia can make real-time adjustments to improve campaign performance and efficiency.
6. Responding to and Distributing Inquiries
Account managers promptly respond to inquiries and distribute them to the relevant teams or departments, streamlining the communication process and ensuring clients’ needs are met.
7. Searching and Categorizing New Leads
Bitmedia’s account managers actively search for new leads and categorize them, allowing clients to expand their reach and explore new opportunities in the cryptocurrency and digital advertising space.
8. Managing CRM System
A well-maintained Customer Relationship Management (CRM) system enables account managers to track client interactions, manage leads, and streamline communications effectively.
9. Moderation of Ads
Ensuring that ads meet the necessary guidelines and quality standards is crucial for campaign success. Account managers oversee ad moderation to maintain ad quality.
10. Providing Customers with Reports
Account managers supply clients with regular reports that detail campaign performance and results, facilitating informed decision-making and optimization.
User Experiences And Testimonials
Nothing speaks more highly of a company’s service than positive reviews from those who have experienced it. Here are real-world testimonials from Bitmedia clients who have utilized their customer support and account management services:
Final Word
As technology advances and consumer expectations shift, high-quality customer service will continue to play a pivotal role in the success of businesses. Bitmedia’s commitment to placing clients at the forefront of its operations positions it as a valuable partner for businesses aiming to thrive in the crypto space.
Whether you’re seeking comprehensive customer support, tailored account management, or innovative advertising solutions, reach out to Bitmedia. Explore their services, engage with their team, and discover how their expertise can elevate your success in the world of digital advertising and cryptocurrency.
